Securing the future through education

Practical, affordable training for Batswana who want work, and for the companies who employ them. Our guides are free to anyone who needs them.

I'm looking for workFree guides on CVs, applications and interviews. Nothing to pay. I'm training a teamCustomer service, professionalism and safety for front-line staff.

Skills change lives. That's the whole idea.

Ndulamo Academy is a community-focused training institution built on a simple belief: skills development is the most powerful tool a person has for building a better life.

We bridge the gap between potential and opportunity. Our expertise is rooted in the security services industry, where we have trained officers to perform under real pressure, and it extends into the professional and life skills that help anyone build a career worth having.

The Kitso Hub

Writing your first CV. Walking into an interview. Surviving your first month on the job. We have put what we know into free guides you can read, download and send to a friend.

Get job-ready

  • Write a CV that gets called back
  • The cover letter that works
  • Omang, certified copies and the paperwork every application needs
  • Where to actually find jobs in Botswana

Ace the interview

  • Ten questions you will be asked
  • What to wear on a tight budget
  • Questions you should ask them
  • The follow-up that gets you hired

Thrive at work

  • Surviving your first 90 days
  • Email and WhatsApp etiquette at work
  • Disagreeing with your supervisor
  • Understanding your payslip

Security careers

  • So you want to be a security officer
  • From guard to supervisor
  • What happens in a control room
  • What employers look for when hiring guards

Every guide downloads as a PDF. Keep it on your phone, read it offline, send it to someone who needs it.

Short courses

Two-day practical courses for front-line and client-facing staff. Run at your premises or ours, for individuals or whole teams.

Customer Service Excellence

Service mindset, professional communication, complaint handling and service recovery. Built for officers, controllers and reception staff.

16 hours over two days · certificate of completion
Available now

Professionalism & Workplace Etiquette

Conduct, presentation, reliability and the unwritten rules of a professional workplace.

16 hours over two days
In development

Conflict Management & De-escalation

Reading a situation, calming it down, and knowing when it stops being a service issue and becomes a safety one. Drawn directly from live security operations.

16 hours over two days
In development

Business Communication & Report Writing

Clear incident reports, handover notes and workplace email that says what it means.

16 hours over two days
In development

These are non-credit-bearing short courses leading to a Ndulamo Academy certificate of completion. They do not carry credit on the National Credit and Qualifications Framework.

Your front line is your brand

The officer at your gate, the voice on your radio and the person at your reception desk are the contact your clients experience most often. Service is won or lost there, not in the boardroom.

We build customer service, professionalism and safety capability into the people who represent you every day. Training runs at your site, around your shift pattern, using examples from your actual operation.

Where we stand with BQA

Registered consultancyCON502
Registration valid until16 Sept 2036
Short course recognitionIn progress

We publish our regulatory status openly and update this page as each stage is granted.

Ready to start?

Tell us what your team needs, or ask us which course fits. We answer every enquiry.

Email bookings@ndulamoacademy.com